It’s my pleasure to present you with some highlights of Glacier Hills as we review the achievements and improvements that have occurred since our affiliation with Trinity Health Senior Communities in this Progress Report. (for full report: Progress Report 2018 ) Throughout its history, Glacier Hills has evolved in order to maintain the highest standards of excellence in all aspects of care. The nonprofit organization’s 2016 alignment with Trinity Health Senior Communities was a natural step in its progress.
Over the past two years Glacier Hills has experienced remarkable growth in its ability to care for families, including its residents, colleagues, and the community-at-large. We remain focused on ensuring the highest quality of life for all the generations of people who are touched by the organization and I am excited to share an overview of our future plans. In particular I am delighted to announce two new campus initiatives that will significantly enhance the quality of life for residents, colleagues, and families: the addition of an onsite Primary Care and Specialty Clinic and an Early Child Development Center. See inside for the details!
We are sharply focused on the importance of investing in our colleagues. I am excited to let you know that Glacier Hills was chosen as one of seven Trinity Health affiliates nationwide to pilot a new program called StandOut for the next year to help accelerate our progress in colleague leadership development and engagement. Developed by Marcus Buckingham, StandOut helps individual colleagues identify their strengths to improve the experiences we create, support development and growth, and identify colleague needs. We’ve also made it a priority to implement HealthStream, our online internal training and professional development program. As regulatory mandates continue to require diligent effort in our industry, HealthStream allows Glacier Hills to efficiently manage compliance. Finally, we are grateful to our generous friends and donors for our ability to offer colleagues educational scholarships through the Glacier Hills Foundation and Trinity’s tuition reimbursement program.
Abraham Lincoln said, “the best way to predict your future is to create it.” That quote accurately represents our work at Glacier Hills as we develop a Masterplan that will carry us forward. The types of initiatives in the pipeline include capital improvements to The Manor, expansion of our technology infrastructure, exploration of a Glacier Hills campus in downtown Ann Arbor, expansion of our dementia care program, and a renewed focus on customer service through the implementation of the Red Carpet Learning System across our campus.
This is an extraordinary time for Glacier Hills. Our recent accomplishments and these new initiatives demonstrate our commitment to provide the highest level of service to our residents and colleagues. They also strengthen our position as the premier senior living community in southeast Michigan. We are very grateful for your ongoing support.
Reed Vander Slik, President